Lydia's Kitchen
Welcome to Lydia’s Kitchen! We’re committed to providing you with delicious, high-quality, ready-to-fry smallchops and Nigerian delicacies, with safety, transparency and customer satisfaction at the heart of everything we do.
At Lydia’s Kitchen, your safety is our top priority. All our products are prepared in a fully registered kitchen, adhering strictly to UK food safety regulations. We hold valid Food Hygiene Certifications and follow HACCP (Hazard Analysis and Critical Control Points) protocols to ensure safe handling, preparation and storage of all food items.
Food Safety & Hygiene
At Lydia’s Kitchen, your safety is our top priority. All our products are prepared in a fully registered kitchen, adhering strictly to UK food safety regulations. We hold valid Food Hygiene Certifications and follow HACCP (Hazard Analysis and Critical Control Points) protocols to ensure safe handling, preparation and storage of all food items.
Allergen information is clearly labelled on every product. However, we prepare our meals in a kitchen that handles egg, crustaceans, dairy, peanuts, and soya, so we advise caution for individuals with severe allergies.
Storage & Cooking Guidelines
To ensure the best experience with our ready-to-fry chops:
* Keep products frozen at -18°C or below.
* Do not refreeze once defrosted.
* Always follow the instructions on each package for cooking time and temperature.
✅ PACKAGING & DELIVERY LABEL SAMPLE
🧊 *FROZEN FOOD – KEEP BELOW -18°C*
This food has been packed and insulated to maintain a frozen condition throughout delivery.
Please, store immediately in the freezer upon received.
Our packaging and insulation have been tested to keep the products below 8°C during delivery to maintain food safety.
Thank you for ordering from Lydia’s Kitchen. We take food hygiene seriously and pack with care to ensure your order stays safe and fresh.
Our items are prepped fresh and frozen immediately to lock in flavour and preserve quality.
Which also include platters REHEATING INSTRUCTIONS
To enjoy your platter at its best, please follow the steps below:
1. Preheat your oven at 180°C (or Gas Mark 4) for 15 minutes.
2. Turn the oven off after 15 minutes, this is to create a warm environment.
3. Place your platter in the oven (with the packaging lid removed if necessary) for 10–15 minutes to gently warm it through.
4. Do not use a microwave, as this may affect the texture and quality of your smallchops.
This method helps bring your meal back to life, ensuring it tastes just as fresh and delicious as when it left our kitchen.
Returns & Refunds
Due to the perishable nature of our products, we do not accept returns once an order has been delivered. However, if your order arrives damaged, incomplete or with any quality concerns, please reach out to us within 24 hours of receiving it, and we’ll be happy to resolve the issue.
Delivery Policy
Orders are dispatched frozen with insulated packaging and ice packs to maintain low temperatures during transit. We strongly advise that someone is available to receive the order at the delivery address. Lydia’s Kitchen is not liable for missed deliveries where no one was available to receive or store the product appropriately.
Order Cancellations
Cancellations must be made at least *24 hours* before dispatch. Once your order has been prepped or shipped, we cannot cancel or refund.
Customer Responsibility
It is the customer’s responsibility to:
* Carefully read ingredient lists and allergen advice.
* Store items as directed upon receipt.
* Follow cooking instructions to ensure food safety and optimal taste.
Terms & Conditions
By placing an order with Lydia’s Kitchen, you agree to the following:
* *Products:* All items are handmade in a certified kitchen, prepared under strict hygiene standards. Due to the nature of our offerings, slight variations in size, shape, or spice levels may occur.
Orders: Orders must be placed in advance. Full payment is required before dispatch.
Cancellations: Cancellations must be made at least 24 hours before dispatch for 80% refund. (If we are catering for your events, 2 weeks notice for cancellation is required. If not, your 80% refund is not guaranteed). After this period, refunds may not be guaranteed.
Allergens: Ingredients are listed on packaging. It is your responsibility to read them carefully. Our kitchen handles common allergens including *egg, crustaceans, dairy, peanuts, and soya.
Usage: Our ready to fry product must be stored according to instructions on the label to maintain quality and safety.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
* *Data Collection:* We collect your name, contact info, and delivery details solely for order processing and customer service.
Third-Party Disclosure:We do not sell, trade, or share your information with external parties, except trusted services (e.g., payment processors or couriers) necessary to fulfil your order.
Marketing: With your consent, we may occasionally send you offers, updates, and special promos via email or SMS. You can opt out at any time.
Security: We take reasonable steps to secure your data using encrypted systems and secure payment gateways.
Shipping & Delivery Policy
Due to the perishable nature of our products:
* We do not accept returns of food items.
* If your order arrives damaged, incorrect, or unsafe to consume, please notify us within *12 hours* of delivery with a photo and brief description.
* Refunds or replacements are handled on a case-by-case basis to ensure fairness and customer satisfaction.